Privacy Policy

This Privacy Policy describes how Helve & Form ("we", "our", "us") collects, uses, and handles information provided through our website at helveand.live. We take the handling of personal information seriously and aim to be straightforward about what we do with it.

1. Information We Collect

We may collect the following types of information when you use our website or contact us:

• Contact details such as name, email address, and phone number, when provided voluntarily through our contact form
• Information about your interior design project or space, as shared in your message
• Usage data collected automatically, such as browser type, pages visited, time spent on pages, and referring URLs, via analytics tools
• Technical data including IP address and device information

2. How We Use Your Information

Information you provide is used for the following purposes:

• To respond to your enquiries and discuss potential design projects
• To follow up on consultations or proposals where relevant
• To improve the content and performance of our website through aggregated analytics data
• To comply with legal obligations where applicable

We do not use your information for unsolicited marketing communications without your prior consent.

3. Legal Basis for Processing

Where applicable under Malaysian law and the Personal Data Protection Act 2010 (PDPA), we process personal data on the following grounds:

• Your consent, where explicitly given
• The performance of a contract or pre-contractual steps at your request
• Our legitimate interests in operating and improving our services
• Compliance with a legal obligation

4. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share data in limited circumstances:

• With service providers who assist us in operating our website (such as hosting and analytics), under appropriate confidentiality arrangements
• If required by law, regulation, or legal process
• To protect the rights, property, or safety of Helve & Form or others

5. Cookies and Tracking

Our website uses cookies and similar tracking technologies. These may include essential cookies for basic site function, and optional analytics or marketing cookies. You can manage your cookie preferences through the consent banner on our website, or refer to our Cookie Policy for full details.

6. Data Retention

We retain personal data only for as long as necessary for the purposes described above, or as required by applicable law. Contact form submissions are typically retained for up to 24 months unless an ongoing client relationship exists.

7. Your Rights

Under the Malaysian Personal Data Protection Act 2010, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Withdraw consent where processing is based on consent
• Request that we cease processing your data for direct marketing purposes

To exercise these rights, please contact us at [email protected]. We will respond within a reasonable timeframe.

8. Data Security

We take reasonable technical and organisational measures to protect personal data from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be reflected with an updated date at the top of this page. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

11. Contact

For questions or concerns about this Privacy Policy or our handling of your data, please contact us:

• Email: [email protected]
• Phone: +60 3-6211 8492
• Address: 9 Jalan Kiara 5, Mont Kiara, 50480 Kuala Lumpur, Malaysia